Besides the telephone, your computers and networking equipment are undoubtedly one of the most important business tools in your office. People rely on them every day to communicate, analyze, manage, strategize, and perform billable services.
So what happens when a computer or the network goes down? Communication is hindered or interrupted, business resources become unavailable, growing your business halts, and billable time is lost. Whether you have limped along with this type of related problem that you "live with" or had major network "meltdowns", these problems cost your business unexpected and potentially long downtime, money and at the very least create avoidable stress and anxiety.
Regular and systematic network support in the past has not been the norm among small and medium size businesses because they typically were not aware it was necessary and because the integration with the business was not as prevalent as it is in today's information age. Businesses may still believe that all they need is someone to help them "fix" what isn't working. They assume that the "break-fix" computer support model is how support for computers and networks is supposed to be, when in fact it is not. This in turn leads to potentially longer service calls. Though most "computer service" companies or individual technicians may only offer a "break-fix," reactionary style service, the DCS-Preventative Maintenance offers a proactive and predictable maintenance plan to maintain your systems.
Regular and systematic network support in the past has not been the norm among small and medium size businesses because they typically were not aware it was necessary and because the integration with the business was not as prevalent as it is in today's information age. Businesses may still believe that all they need is someone to help them "fix" what isn't working. They assume that the "break-fix" computer support model is how support for computers and networks is supposed to be, when in fact it is not. This in turn leads to potentially longer service calls. Though most "computer service" companies or individual technicians may only offer a "break-fix," reactionary style service, the DCS-Preventative Maintenance offers a proactive and predictable maintenance plan to maintain your systems.
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What is DCS-Preventative Maintenance?
It is the ongoing and immediate technical support for your environment, systematically managed by our certified IT Professionals and support staff. These support professionals not only take care of your company's technology on a regular basis but can also design, implement and maintain the strategic technology plan for your company based on your business goals and budget. The end result of an DCS-Preventative Maintenance plan is an office that is happy and productive within a reasonable budget. DCS-Preventative Maintenance plans are customized to your company's budget, usage levels, number of computers, servers, how you adopt technology, and how involved you want to be with your network. 
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Why is DCS-Preventative Maintenance Necessary?
One could imagine that computers are built using advanced electronics with very few moving parts so they should not have the same problems as other machines such as photocopiers and printers. They should work perfectly all the time, shouldn't they? In fact, your computer and network is a collection of complex machines and software, communicating simultaneously in a very dynamic environment. This is in contrast to something like a DVD player that has one specific function and is for the most part not influenced by external factors. Computers and networking equipment on the other hand use many different software packages and have multiple users that interact with them. The reality is that these dynamic interactions eventually cause slow downs or serious issues. This is over and above the threat of viruses, spyware and sometimes their own users. These factors and the human component all contribute to your computer and network equipment requiring regular DCS-Preventative Maintenance to keep the big unexpected problems from occurring and maintaining optimal performance to keep the nagging annoyances from interrupting your business. |
Ten Reasons Every Small Business Needs Regular ITS-Preventative Maintenance:
- Microsoft critical security updates need to be applied at least once a month: People are constantly coming up with new ways to break into a computer and do damage to the system. These updates ensure the best possible defence should something get into your computer; either from within (an employee or client) or from outside (through your computer network)
- Daily use of servers and workstations by office staff can create random network issues: The every day to day use of the computer eventually creates a build-up of old or temporary files, software logs etc. that all take up space on the computer/server hard disk. If unchecked this also leads to slowdowns, crashes and potential data loss
- Management of backup status, data selected and data testing is critical to data recovery: Backups are crucial to ensuring that WHEN (not if) something fails your business has minimal downtime and data loss.
- Proactive server and workstation standardization minimizes problems: Also referred to as 'baselining'. Having a standardized and known computer setup ensures quicker upgrades and shorter management time per machine as it becomes more of a manufacturing line type process as opposed to each machine requiring different procedures and upgrades.
- Management of hard drive resources prevents storage issues & server crashes: Proper drive resource allocation ensures critical data is unaffected by non-critical data as well as making it easy to increase storage capacity, redistribute existing storage etc. Without this management the system eventually fills up causing software applications to fail, servers to fault with potential data loss and downtime.
- Analysis of server event logs can identify issues before they create network problems: Regular review and interpretation of these logs will help quickly identify unusual versus normal behaviour that can catch potential problems or issues before they affect the normal operation of your network infrastructure.
- Regular optimization of server(s) and workstations to increase speed and efficiency: Optimization maximizes storage space and ensures your applications and important background services run as efficiently as possible.
- Proactive DCS-Preventative Maintenance to prevent problems: Provides real peace of mind that someone is regularly checking the overall health of your network.
- Predictable monthly budget and reliable support: Regular planned ITS-Preventative Maintenance minimizes the likelihood and impact of technical 'surprise' problems.
- Firewall, virus and spy ware protection needs regular review, updates and management: These software applications run in parallel with the security features above to detect, block, trap and destroy harmful computer viruses and spy ware.
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Firewalls do the following:
Computer spyware does the following:
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Computer viruses do one or more of:
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Dynamic Computer Solutions' Preventative Features Overview:
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Maintenance plays a significant role in keeping your networking environment and related business systems running smoothly. DCS-Preventative Maintenance minimizes or eliminates untimely interruptions and business downtime. Working with the Dynamic Computer Solutions team also gives you peace of mind that in the unlikely event of something disrupting your business you have access to experienced and knowledgeable professionals that are already familiar with your environment as well as how it contributes to your business.